You really wouldn\u2019t believe the hassle my mistress has had sorting out my aunt\u2019s estate. When she first had to ring everyone they were all very helpful and sympathetic, which was great. Then the bank made a bit of a mistake and sent a whole lot of cheques back to big organisations, instead of accepting them into her aunt\u2019s account. So the whole process began all over again with my mistress having to contact organisations asking for cheques to be reissued. The problem is that their records don\u2019t show that the cheques have come back to them, so they don\u2019t believe my mistress. Then of course, there are the forms that have got lost in the post and the companies that keep you waiting for twenty minutes with a hollow voice telling you they are busy and then cut you off before you get through. Where is the logic in telling your customers that your busy days are \u2018x\u2019 and \u2018y\u2019 so why don\u2019t they try ringing you on another day. Isn\u2019t customer service about the company realising their busy days are \u2018x\u2019 and \u2018y\u2019 and so changing their staffing patterns so that they have enough people working on the days their customers want to contact them? Whoever said the customer was always right? I suppose at least they are working, which is more than could be said for catering staff in Belgium last week as my master turned up twice at Brussels airport in need of food, only to find there were no meals being serve. Don\u2019t they realise he gets grumpy when he\u2019s hungry and if you\u2019ve seen my master grumpy, it is not a pretty sight! I\u2019m wondering if I should try going on strike to demand better conditions. I could withdraw my willingness to be cuddled, unless I get a bigger biscuit ration.<\/p>\n
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